Terms & Conditions

1 About MBTS

These Terms & Conditions govern the use of www.mbtsofficial.com (the "Platform"), operated by MountainBliss Travel & Stay LLP ("MBTS", "we", "us"), LLPIN ACW-8605, registered office at Mallappa Camp, Kirandul, Dantewada, Chhattisgarh - 494556. MBTS is a curated, commission-based travel platform for the mountain regions of India, primarily Sikkim, North Bengal (Darjeeling, Kalimpong) and Northeast India, with expansion into other mountain regions.

MBTS does not own the stays, vehicles or experiences listed. They are provided by independent, verified local partners. MBTS collects payment from the guest, retains its commission and platform fee, and pays the partner.

2 Acceptance of Terms

By browsing or booking on the Platform you agree to these Terms, the Cancellation & Refund Policy, the Privacy Policy and any listing-specific terms shown before payment. If you do not agree, please do not use the Platform.

3 Eligibility

• You must be at least 18 years old to book. The person booking is responsible for all co-travellers named in the booking and confirms they have agreed to share their details.
• Information given at booking (names, guest count, dates, identity details) must be accurate. Misrepresentation may lead to cancellation without refund.
• MBTS may decline or cancel any booking that appears fraudulent or in breach of these Terms.

4 Role of MBTS

A booking is an agreement between the guest and the property or service provider. MBTS acts as the active coordinator: we verify partners, confirm bookings with them, share trip documents, support guests during the trip and handle disputes. Partners are independent businesses and are not MBTS employees.

5 Services Offered

• Stays: homestays (priced per head or per room, as set by the host), hotels and lodges, BnB / self check-in stays, and camping.
• Experiences: village experiences, mountain workshops, one-day experiences (with or without a stay), and treks run by partner agencies.
• Festivals and itineraries: festival packages and multi-day itineraries combining stays, transport and experiences.
• Mobility: private cabs, shared local cabs, and car and bike rentals.
• Bookings can be made as a Tourist (hotels, structured itineraries, premium vehicles) or a Traveller (homestays, offbeat places, local experiences and transport). The same terms apply to both.

6 Prices, Fees and Taxes

• All prices are in Indian Rupees (INR). The full amount payable, including taxes, is shown before payment.
• Stay and experience prices are set by the partner; MBTS's commission is included in the price shown.
• A Platform Coordination Fee is shown separately at checkout. It covers trip planning, partner coordination, documentation and support. Its refund rules are set out in the Cancellation & Refund Policy.
• Early check-in, late check-out, extra meals and other add-ons not included in the booking are paid directly to the provider.

7 Booking and Confirmation

• Bookings require advance payment at checkout (full or part, as shown for that listing) unless a 'Pay at Property' option is shown.
• A booking is confirmed only when MBTS sends a confirmation by email and/or WhatsApp, normally within 24 hours of payment, after confirming availability with the partner. If MBTS cannot confirm, the full amount paid is refunded.
• Trip documents (guest itinerary, property confirmations, driver or guide details) are shared before travel, normally at least 48 hours before the trip.
• Stays, experiences and transport are services delivered in person on the booked dates. No physical goods are shipped.
• Group bookings of 8 or more guests are quoted separately. A 30% advance confirms the group, and the group's cancellation terms are stated in writing on the quote.

8 Payments

• Online payments are processed by Razorpay Software Private Limited, an RBI-authorised payment aggregator, through UPI, cards, net banking and wallets as shown at checkout.
• Card numbers, CVV, UPI PIN, OTPs and banking passwords are entered on Razorpay's secure checkout and are never seen or stored by MBTS. MBTS staff will never ask for these details.
• If money is debited but no confirmation arrives within 24 hours, contact MBTS with the transaction ID. Failed or duplicate debits are refunded in full.
• Offline payments to MBTS's bank account or UPI are confirmed only once received.
• Please contact MBTS before raising a chargeback with your bank. MBTS may share booking and delivery records with Razorpay and the bank to respond to a chargeback.

9 Cancellations and Refunds

Cancellations, refunds, force majeure and partner cancellations are governed by the MBTS Cancellation & Refund Policy published on www.mbtsofficial.com, which forms part of these Terms.

10 Identity Documents and Permits

• All guests must carry valid government photo ID (Aadhaar, Passport, Voter ID or Driving Licence) and show it at check-in.
• Inner Line Permits (Arunachal Pradesh, Mizoram, Nagaland, Manipur) and protected or restricted area permits are the guest's responsibility. MBTS can guide on documents but is not liable for permit delay, denial or suspension.
• Foreign nationals must provide passport and visa details needed for permits and for Form C registration by the accommodation provider.

11 Check-in and Check-out

Standard check-in is 2:00 PM and check-out is 11:00 AM local time, unless the booking confirmation states otherwise. MBTS is not liable if a property refuses check-in because the guest cannot produce valid ID.

12 Guest Conduct

• Respect host families, local communities, drivers and guides, and local customs and dress codes, especially in tribal areas, heritage villages and religious sites.
• Do not litter or damage the environment, and follow house rules.
• Do not carry or use illegal substances, weapons or prohibited items, or behave in a way that endangers anyone's safety.
• MBTS may end a booking mid-trip without refund if a guest's conduct is harmful, illegal or seriously disrespectful.

13 Property Damage

Guests are responsible for damage they cause to property, vehicles or equipment. The provider will assess the damage and the guest must settle it before check-out or before the service ends. MBTS will help resolve disputes but is not financially liable for damage amounts. Some properties may collect a refundable security deposit at check-in.

14 Itinerary Changes

Weather, landslides, road closures and local events can change plans in the mountains. MBTS may change an itinerary for safety or operational reasons and will offer an equivalent or better alternative at no extra cost where possible. Guests who decline a reasonable alternative are not entitled to a refund for the missed part.

15 Partners on the Platform

Homestay hosts, hotels, drivers, guides and vendors are verified at onboarding and bound by MBTS partner agreements covering listing accuracy, guest safety, conduct and service quality. Drivers and guides must not collect cash from guests for services already paid through MBTS. Partners consistently rated below MBTS standards are reviewed and may be removed from the Platform.

16 Referral and Sales Network

Registered referral users earn a commission on confirmed bookings linked to their code, at the rate shown in their account, paid after the guest's trip is completed and not cancelled or refunded.

17 Limits of Responsibility

MBTS is responsible for accurate listing information as verified by its team, confirming bookings with partners, trip support and fair dispute resolution. MBTS is not responsible for: events beyond reasonable control; injury during activities not booked through MBTS; loss or theft of belongings; illness or medical emergencies during travel; services not coordinated by MBTS; or a guest's failure to obtain permits or documents. Partners are responsible for the safety and quality of their own services.

18 Privacy

MBTS collects and uses personal data only to arrange and support bookings, meet legal duties and run the Platform, and does not sell personal data. Full details are in the MBTS Privacy Policy on www.mbtsofficial.com.

19 Intellectual Property

The MBTS name, logo, website content and design belong to MountainBliss Travel & Stay LLP. Partner photos and descriptions are used under licence from partners. Reviews must be honest and based on a real stay or service.

20 Grievances and Dispute Resolution

• Raise a complaint within 48 hours of the issue, quoting your booking ID, through the Contact page on www.mbtsofficial.com.
• MBTS acknowledges within 24 hours, gives an initial response within 3 business days and a final resolution within 5 business days.
• If unresolved, either party may refer the matter to mediation or conciliation under the Arbitration and Conciliation Act, 1996. Legal rights under the Consumer Protection Act, 2019 remain unaffected.

Grievance Officer Details

Name

Sourabh Kumar Soni

Designation

Designated Partner, MountainBliss Travel & Stay LLP

Address

Mallappa Camp, Kirandul, Dantewada, Chhattisgarh - 494556

Contact

Through the Contact page on www.mbtsofficial.com

Working hours

Monday to Saturday, 10:00 AM to 6:00 PM IST

21 Governing Law and Changes

These Terms are governed by the laws of India. Disputes about a booking are subject to the courts of the state where the booked property or service is located; disputes about platform conduct are governed by Indian law. MBTS may update these Terms; the version on www.mbtsofficial.com is current, and changes do not affect bookings already confirmed.